Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Last updated: November 2025
Introduction
Pistasho ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and share information when you use our website at pistasho.com and our services. By using our website, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Personal Information
When you make a purchase or create an account, we collect:
- Name and contact information (email, phone number)
- Shipping and billing address
- Payment information (processed securely by Ziina)
- Order history and preferences
Automatically Collected Information
When you visit our website, we automatically collect:
- Device and browser information
- IP address and approximate location
- Pages visited and time spent on our site
- Cookies and similar tracking technologies (see our Cookie Policy)
How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Respond to your inquiries and provide customer support
- Send promotional communications (with your consent, which you can withdraw at any time)
- Improve our website and services
- Prevent fraud and ensure security
- Comply with legal obligations
Third-Party Services
We use trusted third-party services to operate our website and process your orders:
- Ziina: Our payment processor handles all payment transactions securely. Your payment information is processed directly by Ziina and is not stored on our servers.
- Supabase: We use Supabase for secure user authentication and database services.
- Delivery Partners: We share your shipping address with our delivery partners to fulfill your orders.
These third parties are bound by their own privacy policies and are only permitted to use your information as necessary to provide their services to us.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes using secure HTTPS encryption for all data transmission and working with trusted service providers who maintain high security standards.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications at any time by clicking "unsubscribe" in any email or contacting us
- Withdraw consent where we process data based on your consent
To exercise any of these rights, please contact us at care@pistasho.com.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Order information is retained for a minimum of 5 years for tax and legal purposes.
Children's Privacy
Our website is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: care@pistasho.com
Location: Dubai, United Arab Emirates